Basis Osprey Folding Low Step Electric Bike - 13" Frame Size

Product Code : EB - 010

A Mid-range Folding electric bike with a good kick of power!

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£849.99

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Basis Osprey Folding Low Step 20" Electric Folding Bike

 

As featured on ITV's This Morning's 'e-Bike Buying Guide', aired on 1st October 2020. Watch Here: https://www.itv.com/thismorning/articles/our-e-bike-buying-guide

 

The Basis Osprey Folding Low Step 20" Electric Folding Bike is just what you need when space is an issue yet you still need a machine to get you from A-B without breaking a sweat or the bank account.

 

Basis Osprey Folding Low Step Folding Electric Bike - a compact yet quick little runabout that can be stored out of the way where space is an issue, yet will still get you about your business. Could you need one for your caravan while camping, or perhaps to get you into town on holiday? Is space an issue for you at home yet you still want a decent commuting machine?

 

The 13-inch step-through frame folds down to half its size when you need to store it, and with the adjustable quick-release seat post can fit into a very small space indeed.

 

Even on the smaller 8.8Ah battery option you shouldn’t be too stretched when it comes to the range - you can do up to 30 miles per charge on that option, or up to a whopping 50 on the 14Ah battery. At the office, you can remove the battery to charge it, or you can plug the bike in without taking the battery out.

 

Component wise the Basis ebike has 20” CST tires, adjustable quick-release Seatpost, full mudguards, front suspension, and alloy V Brakes. A side stand is fitted along with a luggage rack with bungee straps. The bike will be delivered 100% fully assembled. You just need to unfold the pedals, frame, and handlebar.

 

Most of the energy passing through the drivetrain on an e-bike is from you the rider. The Shimano 6-speed gearing system is more than enough for city streets and even the odd country lump when used with the 3 pedal assist functions on the 250-watt power system. Under European regulations speed is limited to 25km/h (15.5mph) so on faster downhill stretches the speed limiter will cut the motor out.

 

Along with the power settings on the LED display unit, there is also a ‘walk assist’ function which gives the rider a burst of power when enabled at 6mph helping the rider upon startup. There is no need to pedal on this setting, limited to 6km (4 mph) in line with EU law for 'on-road use'. For countries (eg: Jersey) where limitation of the throttle is not needed please contact us ebikes online store for details.

 

Key Features:

  • Motor: 250W 36V Brushless Rear Hub Motor
  • Frame: 13" Folder Frame
  • Forks: Front Suspension
  • Gears: 6 Speed Shimano
  • Brakes: V-style
  • Wheels: 20" CST Tyres
  • Battery: 36V 8.8Ah - 25 - 30 Miles* / 14ah - 38 - 50 Miles*
  • Weight: 20kg
  • Folded Dimensions: 35" x 26" x 19" (L x H x W)

* This will vary depending on the weight of the user, terrain, and mode of pedal assistance used.

Full Specification & Componentry:
  • Frame: 13" Folding Alloy
  • Fork: ZOOM Front Suspension 30mm Travel
  • Battery: 8.8Ah / 14Ah 36v
  • Motor: 250w 36v Rear Hub
  • Display: LED - 3 Modes of PAS
  • Mudguard: Chinese 20"
  • Headset: NECO H186 H:17.7mm,25.4*44*30
  • Handlebar: ZHD 25.4*22.2*2.2T*600*6°*295mm
  • Stem: ZHD 38.1.*H250
  • Saddle: JST
  • Seat Post: 28.6 x 300
  • Seat Post Clip: 31.8
  • Stand: Kickstand
  • Carrier: Rack Battery - 25Kg Max.
  • Bottom Bracket: NECO BC1.37*24T
  • Chainring: 44t 170mm
  • Chain: KMC 108L
  • Pedal: 9/16 Foldable
  • Front Brake: V-Brake
  • Rear Brake: V-Brake
  • Brake Cable: Jagwire
  • Shifter: Shimano 6 Speed
  • Derailleur: Shimano 6 Speed
  • Rim: 20" - AV Valve
  • Tyres: 20"x1.75 - AV
  • Freewheel: Shimano 6 Speed
  • Grips: 133MM / 92MM
  • Controller: 36v
  • Charger: 42v 2A
  • Throttle: Walk Assist 6KMH
  • Folded Dimensions: 35" x 26" x 19" (L x H x W)
  • Battery Range: 8.8Ah 25-30 Miles* / 14Ah 38-50 Miles*
  • Brake Type: V Type
  • Charge Time: 4-6
  • Colour: Grey
  • Drive Type: Rear Hub
  • Ex-Demo: No
  • Gender: Men & Unisex
  • Material: Alloy
  • Motor: 250w 36v
  • Range: 35, 50
  • Suspension: Front
  • Top Speed: 15.5
  • Weight: 20
  • Wheel Size: 20
* This will vary depending on the weight of the user, terrain and mode of pedal assistance used.
Extra Information:
  • This Electric Bike will be SUPPLIED ASSEMBLED complete with a charger, and everything you see included.
  • Upon arrival, simple attachment of the pedals and the straightening of the handlebar will be required.
  • Folded Dimensions: 35" x 26" x 19" (L x H x W)
 
Battery Specification:
  • 8.8Ah 25-35 Miles* 14Ah 35-50 Miles*
* This will vary depending on the weight of the user, terrain and mode of pedal assistance used.

Delivery Information:

 

When will my assembled electric bike be delivered?

 

We are dispatching electric bikes within 2-5 working days of your order.

 

How will my electric bike be delivered to me?

 

We supply all-electric bikes fully assembled and built to order. They will arrive boxed and once removed from this transit box only the simple attachment of the pedals and the straightening of the handlebar will be required. Please carefully unpack your bike and keep the packaging and box in case you should need to return the bike.

For electric bike orders, we will always email our customers with the expected date of despatch to ensure that the date of delivery will be suitable before despatch.

For orders with a value over £20, a signature will be required upon delivery; we cannot instruct our couriers to leave an item in a safe place or without a signature.

 

How will I know when to expect my item(s)?

 

Your email address is recorded during the ordering process and we will inform you when your item(s) are dispatched (Please note the above detail regarding built-to-order / assembled items). After we have dispatched you can expect delivery of your item within 1-2days (UK Mainland) and 2-3 Days (all other UK areas) although these time frames may be affected due to courier volumes during this time (COVID-19).

If your order is for an electric bike you will be informed of the delivery day well in advance. We will also let you know as soon as possible if a delay in the delivery of your item(s) is anticipated.

 

Please note:

  • Remote UK postcodes and addresses in the British Isles may take longer than one day to have their orders delivered. Therefore, orders that we send on a Next-Day Shipment may take up to three days in these areas.

 

Eire & European Delivery

 

From Jan 1st, 2021 we will be adjusting to the Brexit post-transition situation and as a temporary measure will be suspending delivery to these areas. We are working hard with our delivery partners to ensure this is for the shortest period possible – apologies for the frustration this will no doubt cause.

 

Please note, that any delivery issues must be reposted within 14 days.

REPLACEMENTS, REFUNDS, CANCELLATIONS AND WARRANTY:

 

What should I do if I need to return an unwanted item to you?

 

We feel that you should be totally satisfied with your purchase. If, however, you wish to return an item as unwanted then you can return it to us within 14 days of purchase. Please note that we require you to contact us by email and quote your order number and reasons for return before sending the item back. Please see below for important details on the condition of an unwanted item return.

 

When can I return an item?

 

If you want to return an unwanted item, the item must be unused, in its original condition and suitable for resale (the items must be in an “as new” condition and in the original packaging including labels, stickers, additional accessories etc.). If reasonable care has not been taken of the item before our receipt, resulting in damage or deterioration of the goods or packaging then a charge will be applied for the reduction in value. The item must be accompanied by the invoice with details of the reason for the return stated. You are responsible for the item until it reaches us; we, therefore, suggest that you use a secure method of delivery e.g. signed delivery. The customer is responsible for any delivery charges incurred for the return of an unwanted item. Remember, all packaging must be undamaged so please do not tape up packaging or write on it as this will make it unacceptable, this particularly applies to any boxed item, the box must not be used as external packaging!

 

In the unlikely event that an item is faulty then you may return it for repair within the period of warranty. Faults arising from poor/improper use are excluded from this returns policy. If a returned item is found not to have any manufacturing faults after testing then it will be the customer's responsibility to pay the return delivery cost or the cost of the return if we have arranged for a courier to collect, this will be deducted from any refund. Any product found to be faulty within the first 30 days of purchase will be exchanged for the same product, or spare component parts will be supplied, but these items cannot be refunded.

 

Should in the unlikely event that we send a wrong item to you then we will at our expense, either arrange a courier collection or supply a pre-paid postage label to you to enable you to return the incorrect item to us. Once we have received the item back, we will issue you a replacement item. Should you need an expedited service we can issue a charged replacement item and credit you once we have received the wrong item back. Just get in contact with us and we can discuss these options with you.

 

Damaged in transit

 

Please check your purchase upon arrival. If you notice any damage to the packaging please sign for it as damaged and notify us within 48 hours if there is an issue with the item. At our expense, we will either arrange a courier collection or supply a pre-paid postage label to you to enable you to return the damaged item to us. Once we have received the item back, we will issue you a replacement item. Should you need an expedited service we can issue a charged replacement item and credit you once we have received the damaged item back. Just get in contact with us and we can discuss these options with you. We can also supply replacement parts to you in certain circumstances.

 

Courier Collections / Boxed Bikes

 

Courier collections can be arranged for you and are charged at £24.99 for parts or flat pack bikes and £44.99 for fully assembled electric bikes, however faulty/damaged return collections will be free of charge. Missed collections are charged at £15 so please ensure you are available on the day that the collection is booked for. You will need to package the bike as it was received in the original box, we can provide a new box and packaging materials at a cost of £17, payable in advance.

 

Return postage costs

 

We are not able to refund the cost of postage (both the original delivery charge and return postage) unless the item is faulty in the first 30 days. If you would like to request reimbursement for postage applied to incorrectly advertised, damaged or faulty items, just get in touch via email. For Faulty Items we will either arrange for a courier to collect the item from you at our cost or provide you with a prepaid returns label.

 

Warranty Terms:

 

DURATION: We are 100% committed to customer service so therefore we offer a maximum warranty period, this period can vary from model to model and is stated clearly next to each product, subject to certain conditions, set out below. This is always a minimum of 1 year and on certain products, this is extended beyond this solely by the manufacturer.

 

THE WARRANTY: Within the given warranty, we facilitate the supply of new parts through the manufacturer and where appropriate advise on fixing the product. In some cases, we will require the customer to ship the product back to us for examination and then be reimbursed there shipping if the fault does not come outside our warranty terms. Always save the shipping box, as this is required should the bike need to be collected under warranty. The buyer has full rights to use a 3rd party to examine the fault, so therefore not reliant on our individual companies’ opinions.

 

WARRANTY DOES NOT COVER:

 

  • Damaged Plastic parts and wear and tear on brake pads, tyres, or damage to any part of the product due to abuse or misuse.
  • Labour that occurs outside of our facility.
  • Parts damaged by accidents, neglect, misuse, or abuse.
  • Damage caused by a non-covered part or by any part not purchased from our facility.
  • Products that have NOT been regularly checked and serviced as highlighted in conditions.
 

NOTE: We have the right to determine what damage is due to defective materials and what is due to product abuse or misuse. However, the buyer has full rights to use a 3rd party to examine the fault, so therefore not to be made reliant on our individual companies’ opinion.

 

FAULTS: Faults must be reported as soon as reasonably possible by phone or email. We will assess the problem and try to rectify it without the need for you to send the product back to us to help save time. We will send out a replacement part, if possible, to be fitted by you with guidance from us. If the problem is found to be due to neglect or not covered under the warranty, then we shall fix the problem at a rate of £35 per hour plus the cost of replacement parts. You have full rights to get a 3rd party opinion on whether the fault is covered by the warranty or not if you do not accept our assessment.

 

CONDITIONS: Upon purchase of all products, they must be thoroughly checked to ensure that no nuts or bolts have become loose or dropped out in transit. The same check should be carried out before each ride of the product, thus ensuring long-term durability. We advise that all products are ridden with adequate safety clothing ie; helmets etc. Products must be ridden responsibly and must not be abused for the warranty to be valid. These are on-road vehicles and should be ridden with due care and attention for your own safety and that of the public.

 

DISCLAIMER STATEMENT: We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction. By purchasing our products, you have read and agreed to the terms and conditions set out. Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens' Advice Bureau. By purchasing from us, the parties agree to the exclusive jurisdiction of the courts of England and Wales.

 

Faulty Goods on Arrival:

 

Please inform us as soon as reasonably possible of any fault with the product. We will then resolve the fault for you at our cost very swiftly.

 

Damaged Goods:

 

Please check the delivery for damages before signing for the item in good condition. If you do sign as damaged please notify us immediately. However, you have 7 days to notify us and regardless of insurance, we will still bear the responsibility to rectify any damages.

 

Replacements:

 

Will be issued when a product is delivered and there is a malfunction with the operation which is unable to be solved by way of replacement parts or advice. Shipping for the return of the bike and any replacement will be paid for by the seller.

 

Delivery:

 

Delivery is usually between one and seven working days on all stock items, we will notify you if the delivery is going to take longer than this. Please contact us for additional postage charges if purchasing in Northern Ireland, Highlands, Non-Mainland Areas, British Isles, Republic of Ireland and Europe.

Buyers outside the UK are reminded that the currency is GBP.

Assistance can be offered if you do not feel confident with the assembly of any of our products. Most Bikes arrive 95% ready to ride with just the need to straighten the handlebars and fit the pedals. We will accept no liability for an incorrect fitting here by our customers.

 

When will I receive a refund?

 

The customer can expect to receive a refund of the cost for the item within two weeks of us receiving the item (assuming satisfaction with the condition of the product).

If you have any enquiries or require assistance, please feel free to give us a call or, failing that, email enquiries to the following email address.

 

Tel - 0121 318 6118

 

Email - [email protected]

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